References

This page contains a set of references and texts, sites etc. I've used in trying to pull this together.

• Franz, P., Kirchmer, M., Value-Driven Business Process Management, New York, McGraw Hill, 2012.
• Hammer, M. and Champy, J., Reengineering the Corporation: A Manifesto for Business Revolution, New York, Harper Collins, 1993.
• Rummler, G., Brache, A., Improving Performance: How to Manage the White Space on the Organization Chart, San Francisco, Jossey-Bass, 1995. 
• Rummler, G., Ramais, A., Rummler, R., White Space Revisited: Creating Value Through Process, San Francisco, Jossey-Bass, 2010.